To, Samsung India limited Date: 27.04.2010
Sub: Replacement of plasma TV panel.
Dear Sir,I had purchased Samsung plasma TV 42 inch (Model No. PS42B430P2, Model Type. PS42B430P2XZN, Serial No. BA3T3MSZ201409V) from MAC Hypermarkets LLC Carrefour MOE Branch, Dubai - U.A.E. on 10th April at 23.51. And as it was too late the mall persons did not check the TV, and gave me full Assurance that there is no problem in pack piece, and in case of any problem I will get a full guarantee in India as the guarantee is valid internationally. And also as I having full faith in Samsung India did not check the piece.
We took intense care in bringing the TV to our destination. But on opening the cartoon initially we were surprised to see that there was no tharmacol in front of the glass panel, also the packing was not that safe for such a Huge TV. And after removing the TV we got to see that the glass beneath the fibre cover was broken, and there was no damage to the fibre surface and also the box was intact, which meant that I had received a faulty piece from the mall itself.
We immediately called the Carrefour mall from where we had purchased the TV. But he said that as the TV was in India, it was not possible for him to extend the warranty from Dubai and I will definitely get the warranty in India.
But here your persons are saying that we cannot get a warranty as the glass inside was broken(there is no damage on outside fibre) which has come from the company itself. Sir we believe in Samsung brand as you will get to see from the fact that out of 20 lcd and plasma purchased by our group, only we two of us purchased Samsung brand (Mr. Tony from Ujjain who purchased 40 inch lcd and I my self who purchased 42 inch plasma).
Here I had a problem with the screen breakage and Mr. Tony's TV was ported in Muscat due to packing problem. And all the other 18 TVs of Sony were ok. Sir we have a very long lasting faith in Samsung brand, and are using many items of Samsung make, sir please let our faith be maintained in your esteemed company and KINDLY REPALCE US THE GLASS PANEL WHICH IS BEEN DEFECTIVE FROM YOUR COMPANY PACK PIECE.
Please do the needfulRegardsSaleem pradhan9923146555997557544502352 222444/222443
Review about: Plasma Tv.